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Category Archives: General

If a post doesn’t suit one of the other categories then it’ll be filed herein. :)

Orange Appear To Not Value Customers

I think my best way to post this is to show the email I have sent to Orange Customer Services. 🙄

In re. account 07XXX XXXXXX

Well – what a complete and utter waste of my valuable time!

I have followed your procedures and got virtually nowhere. Whilst the account is now (apparently) properly registered as Dolphin, this is only from 1st December 2010. When I spoke with an Operations Manager (“Steven”) he told me that the issue is fixed but Orange will not be refunding me for the texts that have been fraudulently (in my opinion) charged to the account that should have been inclusive with topups.

This is completely unacceptable, as this issue (account said Dolphin online, but was being treated as a starter package by your systems) has been apparent right from the very start (in 2009, and I received some refund and compensation during summer 2009, with an assurance the issue had been fixed. The compensation amounted to a number of free texts, then 3p texts for the remainder of 2009). Thus for the entirety of 2010 I have been charged for texts that should have been inclusive.

I have already sent a letter by Royal Mail to your Correspondence Department to request an itemised list of every transaction on this account in 2010. (I cannot get such information online, nor via your customer services). I have also attached an electronic copy of that letter herein. This itemisation will make clear exactly how much I have been over-charged. I expect to receive that list no later than Tuesday 7th December.

I am writing this email response to offer you the opportunity to remedy this situation before I take this to OFCOM and/or Trading Standards and/or consumer journalists. I have also copied this email to your CEO, so he can be clear that his company’s commitment to providing excellent customer service is failing badly.

Whilst the numerical value of what Orange owes is not great, I abhor the principle that a company can effectively say to a customer “Tough, what are you going to do about it?”. Well I actually AM going to do something about it – unless you wish to use this last-chance opportunity for redemption. If I do not receive a satisfactory outcome then please be aware that it is not only this one account that you will lose – I have control over several other Orange accounts that you will also lose. This equates to far more revenue loss than what we are talking about here in terms of recompense. And this is before we even think about the potential commercial damage of negative publicity that this issue could incur.

If you wish to call me to discuss this matter, please call me on 07NNN NNNNNN (an Orange corporate account number).

Yours in anticipation of a satisfactory outcome,

Ian Anderson

🙄
 

Posted by on December 3, 2010 in General

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Comment SPAM Revisited

Nice to see that the SPAM merchants don’t even bother to read the posts – they just SPAM their comments in the hope they get link-backs … WHICH ISN’T GOING TO HAPPEN ‘COS I’M NOT GOING TO APPROVE YOUR SPAM-TWAT POSTS!

🙄

Wurd!

 

Posted by on November 30, 2010 in General

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Comment SPAM

I know, I know. A new WP blog appears on the horizon so all you SPAM-twats post comments to try and SPAM your links. Well I have a simple statement to make – DON’T BOTHER! ALL comments require my approval before they’re posted, so the bottom line is – you’re not going to appear, so don’t bother. 😛

Peace and love (as Ringo ironically said). 🙂

 

Posted by on November 26, 2010 in General

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Lest We Forget

poppy_panelIn case you had forgotten (or didn’t know, for those outwith the UK), today is Armistice Day. At 11 o’clock on the 11th day of the 11th month we pause for two minutes silence to remember and respect those who have fallen or been injured defending our country.

The following Wiki article will tell you more about Armistice Day … http://en.wikipedia.org/wiki/Armistice_Day

“Lest We Forget”

 

Posted by on November 11, 2010 in General

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Diary Of A Madman

I had called this blog The Musings Of SiteGuru – I am SiteGuru, and this blog is hosted within my website. However I’ve decided a name change is pertinent, to better fit with my personality, and the tagline for this blog. 🙂 But please rest assured that this name change won’t in any way change the inaneness of my ramblings – indeed, this very post is quite apt in itself. 😀

Some of you may find this title familiar. If you do, and can identify it, then have 20 bonus points. 🙂 It is, of course, the title of one of Ozzy Osbourne’s albums from his early solo career. So if you’re also an Ozzy fan (from his Black Sabbath days onwards) then look out of the window, Bark At The Moon and seek help from Mr. Crowley.

(I wish I still had hair so I could do some proper head banging). 🙁

 

Posted by on November 4, 2010 in General

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